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Thesis Published - practices and principles in Service Design


After three years of hard work and countless editing, finally, my PhD thesis is published in the form of a book via lulu.com publication.

"How do service designers manage multiple stakeholder involvement in complex projects? How do they generate knowledge and disseminate it? What is a Community of Service, and why is it important to the future of service design practice? In this book, based on her PhD thesis, Qin Han examines the practice and theory of service design, identifying three common design approaches to stakeholder management, and the knowledge that service designers need to develop projects and groups. This ground breaking study of the relatively new discipline of service design offers a useful summary of existing literature from related fields and places it in a design context. Dr Han concludes with important proposals for the future study, practice and teaching of Service Design. A must-read for practitioners, academics and students of design, business and management."

You can order the book directly here for £24.65


Download free summary

Also for those who don’t have the time to read through the whole book, I provide a summary for download here <- it doesn’t cost you anything but a tweet, so please enjoy the work and spread the words.

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Reader Comments (2)

Hey Qin,

I am Naveen and I am currently doing my MSc in Advanced Marketing Management from Lancaster University. We have a presentation on how service design can enable co-creation and just wanted to know that if I referred to some of your material on my group presentation then how would I go about referencing your work? The presentation is on Monday (25.10.10) so I'd appreciate if you could get back to me on this issue asap. Thanks and I really enjoyed reading your Phd thesis :)

P.S. - pls reply in the address that i have provided thanks

October 19, 2010 | Unregistered CommenterNaveen

Hey Qin,

Good title, good blog, and most of all, congratulations on your PhD!

I found this blog (probably) from a post on the PhD design list. We seem to have common interests. I hope to keep in touch with you. Please stop by my blog when you have time. I come back to your blog and leave some notes when I find something interesting. :)

Jaewoo @ Toronto

November 17, 2010 | Unregistered Commenterjaewoo joo

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